Dell among firms conducting stay interviews to contain high attrition rates: Report

Dell among firms conducting stay interviews to contain high attrition rates: Report

Dell Technologies’ regional HR head Ritu Rakhra is of the view that it is the team leader who has to step in and build a rapport with the members of his team.

Battling high attrition and the Great Resignation, companies have devised new ways to stop their employees from quitting by making them feel valuable. Now, even as you make up your mind about resigning, your boss might set up a one-on-one interview just to show you how important you are for the organisation.

Since long, companies have been practising conducting exit interviews seeking reviews and feedback from the employee who has resigned. However, firms are now also engaging with the workers and making them feel that they are key to the company’s growth through stay interviews.

In a bid to retain talent that is in high demand post Covid-19 pandemic, HRs are using stay interviews to better employee relations.

A senior manager at staffing agency CIEL was told about his importance for the success of the firm and its future growth plans, according to a Times of India report.

“We gave the manager a clear picture of where he stands and why he is important for our success now and in the future. He was appreciative of the path and that helped us in retaining this high-potential talent,” MD & CEO Aditya Narayan Mishra told the publication.

Similarly, Dell Technologies’ regional HR head Ritu Rakhra is of the view that it is the team leader who has to step in and build a rapport with the members of his team. “Their priority is to build a personal rapport with every individual member.”

“Whenever there are red flags and a high-potential employee may be thinking of leaving, we expect the leader to step in and have that conversation and, if required, pool in the skip-level leader. An additional level can help the team member understand the situation and it also brings in a different perspective to the conversation," Rakhra said.

Dell among firms conducting stay interviews to contain high attrition rates: Report
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This is important for the team member to understand the commitment the company is making in his or her career.

So, how do companies know if the employee is thinking of quitting?

Organisations are now looking for signs to understand an employee’s psyche and whether they are felt unwanted in their team. The process begins with career chats and interviews with the team manager who explains to the employee their career path in the firm.

Unlike exit interviews which are generally focused on the employee’s feedback, stay interviews are a great tool to make the employee feel psychologically safe and build bonds with management. HR experts opine that counter offers aren’t that effective since they come up when an employee has resigned.

They believe that team leaders must be empowered to take such decisions to engage in career talks with employees.

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